Sales Associate

About the role

The Sales Associate represents the brand by maximizing sales and delivering exceptional customer service. The role includes maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while following operational duties assigned by the Store Manager or Assistant Store Manager.

Key responsibilities

• Provide outstanding customer service by greeting shoppers, assisting them in product selection, converting window shoppers into buyers, promoting the loyalty program, and following the GUEST model (Greet, Understand, Explain, Sell, Thank).
• Maintain a professional appearance, stay flexible for extended hours during peak periods, and keep product knowledge up‑to‑date to minimize stock loss and give accurate recommendations.
• Ensure products are attractively displayed according to store layout and visual merchandising guidelines, manage stock for clearance items, record inventory movements, and actively upsell and cross‑sell to increase sales.
• Efficiently operate the POS system for billing, balance the cash till at shift start and end, process payments (cash, cards, vouchers), issue receipts and refunds, follow loss‑prevention policies, and keep the sales floor stocked.

Required profile

• Bachelor’s degree.
• Strong communication and interpersonal skills to create a welcoming customer experience.
• Previous experience in a sales role is preferred.