Senior Business Analyst – Customer & Technical Liaison

About the role

The organization seeks a Senior Business Analyst to act as the primary bridge between customers, internal cross‑divisional teams, and external partners. The role combines strong analytical capabilities with bilingual communication (Arabic and English) to capture requirements, translate them into actionable deliverables, and ensure alignment across all stakeholders.

Key responsibilities

• Partner with the customer working team to elicit business needs using human‑centric methods such as service journeys and develop comprehensive business cases.
• Collaborate with cross‑functional teams to define user stories, functional/technical specifications, and acceptance criteria, ensuring product readiness for deployment and operations.
• Analyse change‑request impacts, propose enhancements, and work with support teams during the Operations & Maintenance phase.
• Identify gaps in the product development lifecycle, drive best practices, and foster a culture of continuous improvement.
• Be accountable for delivering measurable business value through successful project outcomes.

Required profile

• Degree in Computer Science, Information Technology, Business or a related discipline; PMI‑PBA or equivalent certification is a plus.
• Minimum 5 years of experience in software development life‑cycle projects, with proven expertise in both Agile and Waterfall methodologies.
• Hands‑on experience drafting Business Requirement Documents (BRD), Functional Requirement Specifications (FRS), and Gap Analysis reports.
• Experience leading workshops to extract requirements from non‑technical users and translating them into technical constraints.

Required skills

• Business Requirement Documentation
• Functional Specification Development
• Gap Analysis
• Agile and Waterfall Methodologies
• System Integration
• Workshop Facilitation