SOC Manager – Security Operations Center

About the role

KalSoft is seeking an experienced SOC Manager to lead the Security Operations Center across both onsite and remote shifts. The role ensures continuous SOC performance, manages incident escalation, and collaborates with key stakeholders to improve detection capabilities.

Key responsibilities

• Oversee day‑to‑day SOC operations, ensuring compliance with SLAs and reporting standards.
• Lead, mentor and assign workloads for L1/L2 SOC Analysts, reviewing escalations.
• Coordinate with Mala'a management and engineering teams to refine detection rules and escalation processes.
• Review security incidents for accuracy, completeness and timely closure.
• Prepare weekly and monthly operational reports covering incidents, trends and recommendations.
• Act as the primary point of contact for SOC performance, incidents and escalations.
• Drive continuous improvement through process documentation and playbook enhancement.

Required profile

• 10+ years of experience in SOC, cybersecurity or security operations.
• Strong background in SOC management and incident handling.
• Proven experience leading and mentoring L1/L2 analysts.
• Excellent communication, analytical and stakeholder‑management skills.
• Relevant certifications such as CISSP, CISM, GIAC (e.g., GSEC).
• Hands‑on experience with SOC processes, security monitoring, incident response and SLA management.

Required skills

• SOC management
• Security monitoring
• Incident response
• SLA management