Team Leader – Retail Sales

About the role

The Team Leader will drive store sales performance while ensuring high service standards. This position oversees a retail area, leads a team, and ensures customers receive effective solutions. The role reports to the Store Manager and collaborates closely with merchandising and inventory teams.

Key responsibilities

• Achieve individual sales, invoice, EW, accessories and productivity targets.
• Provide timely and accurate solutions to customer queries and requirements.
• Maintain thorough product knowledge within the assigned department to advise customers confidently.
• Manage “My Area My Responsibility” (MAMR) tasks, ensuring accountability for the designated space.
• Ensure display logic, planograms and placards are correctly maintained and visually appealing.
• Conduct perpetual inventory counts to keep stock data accurate.
• Maintain cleanliness and organization of the assigned area to meet store standards.

Required profile

• Minimum 4–6 years of experience in retail sales.
• Graduate degree.
• Strong customer focus, result orientation, teamwork and communication skills.
• Arabic language knowledge is a plus.

Required skills