Technical Support Officer – IT Support

About the role

The Technical Support Officer will deliver first‑level IT assistance across our branch network, ensuring that hardware, software and specialised systems operate smoothly. You will act as the primary point of contact for employees facing technical issues, both remotely and on‑site.

Key responsibilities

• Install, configure and maintain desktops, laptops, printers and operating systems.
• Maintain accurate records of incidents, resolutions and documentation.
• Install, maintain and troubleshoot smart gate systems running on Linux and AI‑enabled surveillance cameras.
• Manage electrical systems that support IT infrastructure to guarantee reliable power and optimal performance.
• Provide first‑line support for hardware and software problems, assisting staff remotely and on‑site.
• Diagnose and resolve network connectivity issues, operating system faults and enterprise application errors.

Required profile

• Diploma or Bachelor’s degree in Computer Science, Network Administration, Cybersecurity or Electronic Devices Maintenance.
• 0–2 years of experience in IT support or help‑desk environments.
• Strong communication, problem‑solving abilities and capacity to work under pressure.

Required skills

• Windows operating system.
• Linux operating system.
• Microsoft Office suite.
• Basic networking concepts.
• Hardware troubleshooting.
• IoT and Arduino familiarity (preferred).
• Experience with smart gate systems and AI surveillance cameras.