Assistant WE&O Manager (Facilities Management)

About the role

The Assistant WE&O Manager (FM) supports the delivery of contracted soft‑services and creates a welcoming environment for employees and visitors. Acting as the primary point of contact, the role blends service delivery, stakeholder engagement and risk management to ensure the site runs smoothly.

Key responsibilities

• Manage and coordinate daily soft services such as cleaning, waste management, security, landscaping, dining, reception and meeting services.
• Oversee vendors and contractors, ensuring compliance with service level agreements and conducting regular performance inspections.
• Develop and monitor the soft‑services budget, track expenses and identify cost‑saving opportunities.
• Maintain health, safety and environmental compliance, creating policies and training programs to mitigate risks.
• Collaborate with site occupants and stakeholders to address service issues, improve communication and enhance satisfaction.
• Drive continuous improvement by reviewing operations, implementing best practices and staying updated on industry trends.
• Run the Human Experience and communications programme, manage work orders and support out‑of‑hours emergencies.