Digital Services Consultant – Ministry of Labour, Oman

About the role

The Economic and Social Commission for Western Asia (ESCWA) is seeking a consultant to assess selected digital services of the Ministry of Labour in Oman and produce a roadmap for improvement. The work is remote, lasts about 4 months and is carried out under the guidance of the ESCWA focal point and in coordination with the Ministry of Labour.

Key responsibilities

• Within two weeks of signing, submit an inception paper with research strategy, methodology, scope, consultation plan, outline and timeline.
• Review Oman's digital transformation policies and legislation and the roles and interoperability of the relevant entities.
• Document four benchmark cases (two global, two regional) on digital government services.
• Assess each selected service against a maturity framework covering availability, end-to-end digitalization, processing times, interoperability, data protection and performance data.
• Hold at least ten structured consultations with government entities, employers, recruitment agencies, workers' representatives and, where possible, service users.
• Produce a gap analysis (including a SWOT analysis) and an improvement roadmap with recommendations, responsible entities, costs, risks and indicators.
• Draft the report, revise it after MoL and ESCWA reviews, and present the findings at a national validation workshop.
• Address gender and youth dimensions, with disaggregated usage and satisfaction data, and keep all information confidential and anonymized.

Required profile

• Advanced university degree (Master's or equivalent) in digital technology, ICT, public administration, e-government or a related field; a PhD is an advantage.
• At least 7 years of professional experience in ICT, including 5 years in digital transformation and digital services.
• Demonstrated experience assessing or designing government digital services.
• Previous experience with international organizations and in research and development is desirable.
• Fluency in Arabic and English; recruitment is on a local basis and requires the right to live and work in Oman.