Hospitality Receptionist – Guest Experience

About the role

As a Receptionist with Hilton, you will be the first point of contact for guests, creating a welcoming atmosphere and ensuring smooth check‑in and check‑out experiences. Your role is essential to delivering the memorable hospitality that defines our brand.

Key responsibilities

• Greet guests warmly, verify reservation details, assign rooms, issue keys and provide welcome materials.
• Process departures efficiently, verify charges, handle payments and issue receipts using the point‑of‑sale system.
• Maintain comprehensive knowledge of hotel offerings, rates, promotions and local attractions to answer guest inquiries.
• Promote hotel amenities and services through up‑selling techniques to maximize revenue.
• Respond promptly to guest requests, resolve concerns with care, and manage communications and messages.

Required profile

• A genuine passion for hospitality and creating positive guest experiences.
• Integrity, teamwork, ownership and a proactive attitude.
• Strong communication skills and the ability to handle multiple tasks simultaneously.
• Flexibility to work varied shifts, including weekends and holidays.

Required skills

• Proficiency with point‑of‑sale and reservation systems.
• Basic numeracy for handling payments and receipts.
• Effective verbal communication in English.

What we offer

• Opportunity to work with a globally recognized hospitality brand.
• Supportive team environment that encourages career growth.
• Access to training programs and employee benefits.