IT Support Engineer / System Administrator (Part-Time, Remote)

About the role

A technology-focused organization is hiring a part-time, fully remote IT Support Engineer / System Administrator / Helpdesk Engineer based in Oman. The role supports the IT infrastructure, troubleshoots technical issues and keeps day-to-day technology operations running smoothly. It suits an experienced IT professional who can assist users, manage accounts, monitor system performance and resolve hardware, software and network issues.

Key responsibilities

• Provide first-line and second-line technical support to employees and users via remote channels.
• Diagnose and resolve hardware, software, operating system and connectivity issues.
• Install, configure, maintain and update computers, applications and IT equipment.
• Manage user accounts, access permissions, password resets and system configurations.
• Monitor servers, networks and IT infrastructure to keep systems available and performant.
• Support Microsoft 365, email systems, cloud applications and other productivity tools.
• Maintain IT documentation, technical records, asset inventories and support tickets.
• Coordinate backups, software updates, security patches and routine maintenance.
• Recommend solutions to recurring issues, escalate complex incidents and support IT security practices.
• Assist with IT projects, system upgrades and infrastructure improvements.

Required profile

• Minimum 3 years of experience in IT support, system administration, helpdesk or a related technical role preferred.
• Bachelor's degree or equivalent in Information Technology, Computer Science or a related field preferred.
• Strong troubleshooting, analytical and problem-solving abilities.
• Good communication skills, customer focus, ability to prioritize requests and work independently with remote teams.

Required skills

• Windows operating systems, Microsoft 365, computer hardware and common business applications.
• Networking basics: TCP/IP, DNS, DHCP, VPN and wireless connectivity.
• User account administration, system troubleshooting and remote support tools.
• Familiarity with servers, cloud platforms, endpoint management and cybersecurity is an advantage; professional certifications are advantageous but not mandatory.

What we offer

• Flexible part-time working arrangements with a fully remote setup.
• Exposure to infrastructure management, cloud solutions and technical support operations.
• A collaborative, professional environment and opportunities to grow technical expertise.