JSM Technical Specialist

About the role

KalSoft is seeking a JSM Technical Specialist to lead the configuration, administration, and optimisation of its Atlassian platform. The role focuses on delivering robust Jira Service Management solutions, supporting ITSM processes, and integrating enterprise applications through automation and APIs.

Key responsibilities

• Administer and configure Jira Service Management, Jira Software, and Confluence.
• Design and maintain workflows, SLAs, queues, request types, permissions, and Jira Automation rules.
• Manage Jira Assets (Insight CMDB) and keep asset and configuration data up to date.
• Create JQL queries, dashboards, filters, and reports for stakeholders.
• Integrate Jira with enterprise systems using REST APIs.
• Configure LDAP/Active Directory, Microsoft Entra ID, and SSO (SAML/OAuth).
• Support ITIL v4 processes such as Incident, Problem, Change, and Service Request Management.
• Troubleshoot platform issues, perform upgrades, and maintain technical documentation.
• Collaborate with business and technical teams to implement enhancements and best practices.

Required profile

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience with Jira Service Management and Atlassian administration.
• Hands‑on experience with Jira Assets, Automation, Workflows, SLAs, and Queues.
• Strong knowledge of Confluence, JQL, and Jira REST APIs.
• Experience with LDAP/Active Directory, Microsoft Entra ID, and SSO technologies.
• Good understanding of ITIL v4 and ITSM best practices.
• Excellent analytical, troubleshooting, and communication skills.

Required skills

• Jira Service Management (JSM)
• Jira Software
• Atlassian Administration
• Jira Assets (Insight CMDB)
• Confluence
• JQL
• Jira REST APIs
• Jira Automation
• LDAP / Active Directory
• Microsoft Entra ID
• SSO (SAML/OAuth)
• ITIL v4 processes