LiveOps Executive – Nizwa

About the role

As a LiveOps Executive you will be the operational heartbeat of Snoonu’s delivery network in Oman, ensuring smooth real‑time coordination between riders, merchants and technology. You will monitor live delivery flows, resolve issues quickly and support the launch of new zones and cities.

Key responsibilities

• Monitor live delivery operations across Omani cities, tracking order flow, rider availability and zone coverage.
• Coordinate daily with third‑party logistics partners to align rider deployment with demand forecasts.
• Identify, escalate and drive resolution of operational issues such as merchant downtime or delivery delays.
• Run pre‑launch readiness checks and Go/No‑Go assessments for new city or zone launches.
• Track and report key operational KPIs (CPO, on‑time rate, rider utilisation) on a daily and weekly basis.
• Provide back‑end merchant support, resolving order‑flow, account access and menu availability problems.
• Troubleshoot merchant device issues (tablets, printers, connectivity) and coordinate with the tech team to minimise downtime.

Required profile

• 0–2 years of experience in operations, logistics, last‑mile delivery or a fast‑paced coordination role.
• Strong organisational ability to juggle multiple moving parts.
• Clear, confident communicator comfortable working with field teams, partners and internal stakeholders.
• Data‑savvy: able to read dashboards, maintain trackers and flag anomalies quickly.
• Proactive problem‑solver who owns issues and escalates when needed.
• Fluent in English and Arabic.

Required skills

• Familiarity with dispatch tools.
• Experience with fleet management systems.
• Google Maps and KML zone mapping.
• Basic knowledge of SQL.