Oracle Fusion CX Functional Consultant

About the role

We are seeking an Oracle Fusion CX Functional Consultant to lead CX/CLM discovery, configure and validate Oracle Enterprise Contracts and Fusion Sales/Service solutions, and define functional boundaries across Enterprise Contracts, Sales, Service, Financials, Procurement and related extensions.

Key responsibilities

• Lead CX/CLM discovery workshops, CRP1/fit‑to‑standard and CRP2/TO‑BE sessions covering customer journeys, revenue contracts, sales interactions, enquiries, complaints and service requests.
• Configure and validate Oracle Enterprise Contracts templates, clauses, approvals, obligations, amendments, renewals and commercial controls.
• Configure and validate Oracle Fusion Sales and Service modules for customers, accounts, opportunities, interactions, enquiries, complaints and service requests.
• Define functional boundaries between Enterprise Contracts, Sales/Service, Financials, Procurement, AMS and approved extensions to avoid master‑data duplication.
• Define migration requirements, functional integration specifications and reporting needs; validate design artefacts and interface outcomes.
• Design role‑based approvals, commercial workflows, dashboards, operational reports and KPIs; support SIT, E2E, UAT, cut‑over and hyper‑care activities.

Required profile

• 8‑10+ years of consulting experience with Oracle CX, contracts or commercial systems.
• At least two end‑to‑end Oracle Fusion Enterprise Contracts implementations and strong Oracle Sales and/or Service implementation experience.
• Hands‑on experience integrating Enterprise Contracts with ERP Financials/Receivables and external systems via OIC or equivalent.
• Proven experience with data migration, commercial workflow design, SIT/UAT and go‑live/hyper‑care support.
• Bachelor’s degree in Business, Information Systems or related field; Oracle CX/Enterprise Contracts certification is a plus.

Required skills

• Oracle Enterprise Contracts
• Oracle Fusion Sales
• Oracle Fusion Service
• Oracle Integration Cloud (OIC) or equivalent integration platform
• Data migration design and execution
• Functional integration design across ERP, CRM and AMS
• Role‑based approval and workflow configuration
• Dashboard and reporting configuration