Sales Officer – Izki (Islamic Banking)

About the role

The Sales Officer will deliver a broad range of financial services to Ahli Bank customers, ensuring each interaction is handled with competence, efficiency and professionalism. By providing prompt, accurate service and resolving issues seamlessly, the role aims to boost customer satisfaction, foster long‑term relationships and reinforce the bank’s commitment to exceptional care.

Key responsibilities

• Achieve individual and branch sales targets, meeting at least 90% of personal monthly goals and supporting collective performance.
• Acquire new customers through in‑branch and outside sales calls, maintaining detailed reports of closed deals and interactions.
• Provide guidance and coaching to new staff, helping them integrate quickly into the bank.
• Monitor competition and market trends to adapt sales strategies and maintain the branch’s market position.
• Ensure strict adherence to branch processes and audit compliance, reporting deviations to the Senior Personal Banker.
• Resolve complex customer complaints in coordination with team members to improve retention and satisfaction.

Required profile

• Omani national.
• Diploma in Business, Finance or related field (Bachelor’s preferred).
• Minimum 5 years of relevant experience in the banking industry.