Senior Security Officer – Spa (Internal Movement)

About the role

We are looking for an experienced Senior Security Officer to oversee safety within the spa and internal areas of Al Bustan Palace, a Ritz‑Carlton hotel in Muscat. The role combines proactive patrolling, emergency response and guest assistance to maintain a secure environment.

Key responsibilities

• Patrol all areas of the property and secure rooms.
• Assist guests with room access and provide emergency assistance.
• Conduct emergency response drills, daily safety inspections, investigations and key‑control audits.
• Monitor CCTV and alarm systems, authorize and document access to secured areas.
• Respond to accidents, administer first aid/CPR, and contact EMS when required.
• Gather information, complete incident reports and maintain confidentiality of all documentation.
• Defuse disturbances, resolve safety hazards and handle guest complaints.
• Escort unwelcome persons and ensure compliance with alcoholic beverage control laws.
• Use proper code responses to call for assistance and provide necessary paperwork to employees.
• Assist management in training, motivating and coaching staff, acting as a role model for the Fair Treatment/Open Door Policy.

Required profile

• Several years of security experience, preferably in a hospitality setting.
• Proven ability to conduct emergency drills and respond to medical emergencies.
• Strong observational skills and ability to handle confidential information.
• Excellent communication skills and capacity to train and coach team members.
• Knowledge of local safety regulations and alcoholic beverage control laws.

Required skills

• CCTV monitoring
• Alarm system operation
• Key control audit
• First aid/CPR certification
• Emergency response procedures