Assistant Manager Workforce Operations

About the role

Talabat is looking for an Assistant Manager Workforce Operations to lead end‑to‑end performance across its Local Shops ecosystem. You will own vendor compliance, store fulfillment, assortment quality and shopper cost efficiency while driving day‑to‑day execution of ground operations and workforce optimization.

Key responsibilities

• Own operational performance across the Local Shops ecosystem, ensuring service quality and readiness for all vendors and stores.
• Drive shopper cost per order (CPO) efficiency by optimizing staffing, scheduling, productivity and workload distribution.
• Oversee assortment governance, including SKU onboarding, promo and price parity, and data‑feed accuracy.
• Monitor vendor performance, enforce compliance rules, manage compensations and prevent fraud.
• Improve store fulfillment workflows – picking, packing, checkout and dispatch – to reduce order readiness time.
• Coordinate with Logistics, Commercial, Campaigns and Marketing to align models, prep‑time strategies and risk mitigation.
• Lead operational planning for campaigns, launches and risk management, ensuring cross‑functional readiness.
• Build scalable processes, coach team leads and foster a data‑driven, high‑performance culture.

Required profile

• Proven experience in operations management within a fast‑paced e‑commerce or delivery environment.
• Strong analytical mindset with ability to translate data into actionable improvements.
• Excellent stakeholder management skills across logistics, commercial and marketing teams.
• Ability to lead and develop high‑performing teams.

Required skills