Business Development Manager

About the role

Cygnet Digital IT Solutions is seeking a results‑driven Business Development Manager to own and expand strategic client relationships across Oman and the GCC. You will act as a trusted advisor to enterprise customers, guiding them through adoption, retention and growth of digital and SaaS solutions.

Key responsibilities

• Own and manage a portfolio of enterprise accounts, ensuring long‑term success and retention.
• Serve as the primary contact for key stakeholders and decision‑makers.
• Drive revenue growth through upselling, cross‑selling and account expansion.
• Collaborate with delivery, product and leadership teams to ensure smooth onboarding and successful solution delivery.
• Identify new business opportunities within existing accounts and contribute to pipeline growth.
• Maintain accurate forecasting, pipeline tracking and CRM hygiene.
• Gather market intelligence and client feedback to influence product and go‑to‑market strategies.

Required profile

• 6–10 years of experience in B2B SaaS, enterprise sales or account management.
• Proven track record of managing and growing enterprise accounts, preferably selling ERP or regulatory/compliance solutions.
• Strong understanding of the Oman and broader GCC business landscape.
• Fluency in English and Arabic (written and spoken).
• Excellent presentation, negotiation and relationship‑management skills.

Required skills

• SaaS
• ERP
• CRM platforms (e.g., Salesforce, HubSpot, Zoho)
• Enterprise platforms