Customer Service Representative

About the role

Copart Muscat Auctions LLC is looking for a proactive, customer‑focused representative to support members throughout the vehicle auction process in Oman. The role involves handling inquiries, coordinating post‑sale activities, and ensuring a smooth, high‑quality experience for auction participants.

Key responsibilities

• Provide professional support to members via phone, email, and in‑person interactions.
• Manage post‑sale processes, including vehicle collection, release coordination, and related documentation.
• Resolve customer concerns promptly while maintaining a courteous attitude.
• Update member records accurately and safeguard confidential information.
• Assist operations and auction teams to ensure a seamless customer journey.
• Ensure compliance with company policies, procedures, and service quality standards.

Required profile

• Omani national (mandatory).
• High school diploma or equivalent; Bachelor’s degree preferred.
• 1–2 years of customer‑service experience, preferably in automotive or auction environments.
• Excellent communication and interpersonal skills.
• Fluency in English; Urdu proficiency is an added advantage.
• Ability to multitask in a fast‑paced, customer‑oriented setting.

Required skills

• MS Office

What we offer

• Competitive salary based on experience.
• Medical insurance and employment benefits in accordance with Omani labour law.