Digital Operations Manager

About the role

The Digital Operations Manager will own the commercial and operational performance of our remittance app in Oman. You will act as the hub between Product, Marketing, Technology and Customer Service to keep the app competitive, compliant and focused on the customer.

Key responsibilities

• Drive budgeted transaction volume, revenue and customer growth targets.
• Maintain competitive exchange rates and fees, liaising with Treasury and liquidity providers.
• Monitor competitors, adjust pricing and launch roadshows to boost brand visibility.
• Identify, evaluate and onboard new partners and products, leading commercial negotiations and contract finalisation.
• Oversee the onboarding‑to‑transaction funnel, conduct UAT for new releases and provide feedback to Product and Tech teams.

Required profile

• Bachelor’s degree in Business, Finance, IT or related field; MBA preferred.
• 3‑6 years of experience in digital operations, fintech or remittance/payments (ideally app‑based); overall 10+ years is a plus.
• Strong commercial acumen and analytical capability with experience in MIS and data‑driven decision making.
• Comfortable working in a fast‑paced 24/7 environment with on‑call availability.

Required skills

• Agile/Scrum methodology
• UAT testing
• Incident escalation processes
• Understanding of payment rails
• MIS and dashboard creation
• Data analysis

What we offer

• Competitive salary of 1500 OMR
• Opportunity to shape a high‑growth fintech product in the Middle East
• Collaborative, cross‑functional work environment