Field Services Supervisor II

About the role

The Field Services Supervisor II will lead a team of Field Services Technicians, ensuring service requests are completed efficiently while maintaining high customer satisfaction. This onsite position involves planning, scheduling, and overseeing field activities across multiple sites.

Key responsibilities

• Schedule, assign, and monitor daily work for Field Services Technicians, ensuring balanced workloads.
• Track progress of service requests, intervene to meet agreed timelines, and maintain accurate service records.
• Provide training, tools, and equipment needed for technicians to deliver quality service.
• Prepare regular performance reports for management and develop improvement strategies.
• Ensure compliance with company policies, safety, quality, and environmental procedures, including HSE standards.
• Manage inspection testing, complete FIR/NCR documentation, and resolve on‑site problems.
• Coordinate with clients, attend progress meetings, and review method statements and training materials.
• Participate in QHSE audits, incident reporting, and promote a safety culture.

Required profile

• High school diploma or equivalent.
• 3–4 years of experience supervising field service teams or similar roles.
• Strong leadership and ability to motivate staff.
• Excellent organizational and communication skills.
• Commitment to safety, quality, and customer satisfaction.

Required skills

• Knowledge of field service planning and control.
• Experience with inspection test plans, FIR and NCR processes.
• Understanding of HSE regulations and safety equipment usage.