Front Office Assistant Manager

About the role

The Assistant Front Office Manager supports the overall management of front‑office operations in a remote resort, ensuring smooth guest check‑in and check‑out, high‑quality service, and efficient team coordination. The role assists the Front Office Manager with daily activities, guest issue resolution, and operational efficiency.

Key responsibilities

• Assist in managing daily front‑office operations, including check‑in, check‑out, room allocation and reservations.
• Supervise and coordinate front‑office team members during shifts, allocating tasks and ensuring coverage.
• Handle guest complaints, service recovery and special requests, maintaining high service standards.
• Coordinate with Housekeeping, F&B, Maintenance and other departments to ensure seamless guest experiences.
• Prepare duty rosters, shift schedules, reports and front‑office records.
• Oversee accurate handling of guest accounts, payments, billing and documentation.
• Train, guide and motivate front‑office staff to uphold service standards.
• Ensure compliance with resort policies, operational procedures and guest‑service standards.

Required profile

• Minimum 4–5 years of experience in a front‑office supervisory or management role within a hotel or resort.
• Strong guest‑service orientation and proven team‑management abilities.
• Good English communication skills.
• Willingness and ability to work in a remote resort environment.
• Candidate must be over 21 years of age.
• Valid passport with at least 7 months validity at the time of visa processing.
• Valid Police Clearance Certificate (PCC) to be submitted and verified before interview.