Guest Experience Expert (Guest Relations Agent)

About the role

As a Guest Experience Expert you will create memorable, personalized experiences for guests throughout their stay at our luxury property in Al Mouj, Muscat. You will be empowered to take initiative, handle a variety of guest interactions, and ensure every touchpoint feels seamless and exceptional.

Key responsibilities

• Deliver a wide range of services that guide guests through check‑in, stay, and check‑out.
• Process operational needs, respond to guest requests, and complete daily reports.
• Share local area highlights and recommendations to enhance the guest experience.
• Maintain a safe, clean work environment while adhering to company policies and confidentiality standards.
• Stand, walk, sit, and move for extended periods; lift, carry, push, or pull objects up to 10 lb without assistance.
• Uphold professional appearance, uniform standards, and clear communication at all times.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• Ability to work on your feet for long periods and perform light physical tasks.
• Commitment to safety, confidentiality, and quality standards.

Required skills

What we offer

• Inclusive, equal‑opportunity workplace within a globally recognized luxury brand.
• Opportunities for growth and development in hospitality.
• Supportive team environment that values diverse backgrounds.