IT Helpdesk Support

About the role

The IT Helpdesk Support professional will join the client’s helpdesk team in Muscat, providing technical assistance for computer systems, hardware, and software. The role involves diagnosing issues, guiding users, and ensuring timely resolution to maintain business continuity.

Key responsibilities

• Operate the ABSHAR ticketing system and resolve user-reported incidents.
• Build and maintain a knowledge base to accelerate issue resolution.
• Collaborate with the team leader to develop FAQs for common problems.
• Prepare weekly and monthly support reports and site‑visit documentation.
• Travel to OETC locations across Oman as needed, with transportation and accommodation covered by contract.

Required profile

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• 3–5 years of hands‑on experience in IT support within a Microsoft environment.
• Strong verbal and written communication skills in English and Arabic.
• Ability to work independently and as part of a multidisciplinary team.

Required skills

• Installation, configuration and troubleshooting of Microsoft Windows operating systems.
• Desktop, laptop, iPad and tablet support and deployment.
• Management of local and network printers.
• Hardware troubleshooting.
• Microsoft System Center.
• ITIL Foundation (certification desirable).
• CompTIA A+ certification (desirable).
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint).