IT Support Officer

About the role

The IT Support Officer provides first‑line and second‑line technical assistance to ensure smooth operation of hardware, software, and network infrastructure. This part‑time position supports daily business activities by promptly resolving issues and maintaining system reliability and security.

Key responsibilities

• Deliver technical support for hardware, software, network, and application problems.
• Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices.
• Set up user accounts, email access, and system permissions.
• Monitor LAN, internet connectivity, and basic server functions.
• Perform routine system checks, updates, backups, and security patch management.
• Maintain inventory of IT equipment and software licences.
• Document procedures, configurations, and troubleshooting guides.
• Assist with audits, system reviews, and vendor coordination for repairs and upgrades.
• Support system upgrades, software rollouts, and basic user training.

Required profile

• Diploma or Bachelor’s degree in IT, Computer Science, Information Systems or related field.
• 1–3 years of experience in an IT support or help‑desk role.
• Hands‑on experience with Windows operating systems and Microsoft Office.
• Basic networking knowledge and ability to troubleshoot connectivity issues.
• Strong problem‑solving skills and clear communication with non‑technical users.

Required skills

• Windows operating systems
• Microsoft Office suite
• Basic networking (LAN, internet connectivity)
• Computer hardware troubleshooting
• CompTIA A+ (preferred)
• CompTIA Network+ (preferred)
• Microsoft certifications (preferred)
• Cisco networking basics (preferred)

What we offer

• Part‑time schedule: 4 hours per day, 8 days per month.
• Opportunity to work with a diverse IT environment.
• Professional development and certification support.