Senior Support Engineer - NOC Server Monitoring

About the role

We are looking for a Senior Support Engineer specialized in NOC Server Monitoring to join our team in Muscat. The role focuses on ensuring the availability, performance, and reliability of our server infrastructure while providing rapid incident response.

Key responsibilities

• Monitor server performance and availability using tools such as Nagios and Zabbix.
• Respond to alerts, perform initial troubleshooting, and escalate when necessary.
• Document incidents and resolutions in the ticketing system.
• Collaborate with IT teams to resolve server issues and implement preventive measures.
• Conduct regular health checks, performance tuning, and on‑call support for critical systems.
• Assist in developing NOC processes, procedures, and training junior staff.

Required profile

• Bachelor's degree in Computer Science, IT or related field.
• 3‑5 years of experience in NOC operations with a focus on server monitoring.
• Strong analytical, problem‑solving, communication, and teamwork abilities.

Required skills

• Proficiency with monitoring tools (Nagios, Zabbix or similar).
• Experience with Windows and Linux server operating systems.
• Solid understanding of networking concepts.
• Incident management and ticketing system experience.
• Knowledge of cloud platforms (AWS, Azure) and virtualization technologies.
• Scripting skills (Python, Bash) for automation.
• Familiarity with ITIL processes and relevant certifications (CompTIA Network+, Microsoft Azure Administrator Associate).