Government Relations Administrator

About the role

AZADEA Group, a lifestyle retail company operating more than 40 international franchise concepts across 15 countries in the Middle East and Africa, is hiring a Government Relations Administrator. The role organizes and handles government-related paperwork and requests so that documents are processed efficiently and on time, and answers inquiries from government representatives while respecting the company's confidentiality standards.

Key responsibilities

• Register staff queries and complaints and help improve the processes and procedures that support departmental customer service.
• Handle administrative tasks such as screening incoming calls and correspondence, filing department documents and checking information for accuracy and accessibility.
• Keep all shop documents updated and displayed in a visible, easily accessible place.
• Support other departments on issuing new visas or cancelling them, and handle paperwork for visa, passport, work permit and residence permit requests, ensuring timely approval by the relevant authorities.
• Collect, process and follow up on immigration, labor and medical test requests, and renew them on time by preparing the required documentation according to government regulations.

Required profile

• Bachelor's degree in a related field.
• Zero to one year of experience in administration or a similar role.
• Fluency in English.
• Knowledge of labor law and visa processes.

Required skills

• Proficiency in MS Office.