IT Support Engineer – Call Center & CRM

About the role

Harjai Computers Pvt Ltd is seeking an IT Support Engineer with hands‑on experience in call‑center solutions and CRM platforms. The role focuses on implementing and maintaining call‑center infrastructure, IVR flows, and ensuring seamless system performance.

Key responsibilities

• Manage end‑to‑end Call Center implementations, including IVR and call flow design.
• Troubleshoot hardware, software, and connectivity issues.
• Monitor system performance and maintain technical documentation.
• Coordinate with clients to understand requirements and provide support.
• Handle multiple projects independently and ensure timely delivery.

Required profile

• Minimum 1 year of experience with Call Center solutions and system implementations.
• Hands‑on knowledge of IVR systems and call flow configuration.
• Familiarity with CRM platforms and Call Center integrations.
• Strong troubleshooting skills across hardware, software, and network connectivity.
• Excellent client coordination and communication abilities.
• Bachelor’s degree in IT, Computer Science, Software Engineering, or a related field.

Required skills

• IVR systems
• Call Center solutions
• CRM platforms
• System monitoring
• Technical troubleshooting