Junior Customer Service Agent – Hindi Speaker

About the role

Join OMNI, Oman’s leading BPO provider, as a Junior Customer Service Agent focused on Hindi‑speaking customers. You will be part of a dynamic call‑center team delivering inbound and outbound support across multiple channels.

Key responsibilities

• Handle inbound and outbound calls, emails, and chat interactions.
• Conduct outbound telesales campaigns to help clients grow their business.
• Troubleshoot customer issues and provide prompt, effective solutions.
• Collaborate with team members to meet performance targets and exceed service expectations.

Required profile

• Fluency in Hindi (verbal) and strong English and Arabic communication skills (written and verbal).
• Excellent problem‑solving abilities and calm demeanor under pressure.
• Entry‑level candidates; fresh graduates are welcome.
• Willingness to undergo comprehensive training.

Required skills

What we offer

• Shift‑based flexibility, including evenings, weekends and holidays.
• Supportive environment with clear career‑growth opportunities.
• Opportunity to work in an innovative team driving customer experience and outbound sales success.