Loss Prevention Officer

About the role

The Loss Prevention Officer is responsible for safeguarding the property, guests, and employees by monitoring security systems, conducting patrols, and responding to incidents. This full‑time position requires a proactive approach to safety and excellent communication with guests and staff.

Key responsibilities

• Patrol all areas of the property and assist guests with room access.
• Monitor CCTV, perimeter alarm, duress alarms, and fire‑life safety systems.
• Lock property entrances when required and conduct daily hazard inspections.
• Respond to accidents, provide first aid/CPR, and contact EMS as needed.
• Defuse disturbances, escort unwelcome persons, and handle emergency situations.
• Complete incident reports, shift summaries, and maintain confidentiality of all security documentation.
• Conduct investigations, gather evidence, and interview relevant parties.
• Support guests with disabilities and ensure a welcoming environment.

Required profile

• Ability to stand, walk, or run for extended periods and lift objects up to 50 lb unassisted.
• Clear, professional communication skills.
• Commitment to follow company policies, safety training, and confidentiality standards.
• Willingness to work flexible hours as required by security needs.

Required skills

• CCTV monitoring
• Alarm system operation
• First aid/CPR certification
• Incident reporting
• Investigation techniques