Butler Service Desk – Guest Services (Omani Only)

About the role

The Butler Service Desk is the first point of contact for guests calling the resort. You will handle a wide range of guest inquiries, requests and messages, ensuring a seamless and courteous experience.

Key responsibilities

• Answer, record, log and process all guest calls, requests, questions and concerns.
• Operate the telephone switchboard, manage wake‑up calls, call forwarding, conference calls and TDD relay calls.
• Activate or deactivate guest room message lights and provide internet access instructions.
• Relay messages accurately and keep guests informed of any received communications.
• Coordinate with appropriate departments to resolve guest issues and follow up to confirm satisfaction.
• Dispatch bell or valet staff as required and adhere to all company policies and safety procedures.

Required profile

• Omani national (Omani only).
• High school diploma or G.E.D. equivalent.
• Ability to stand, sit or walk for extended periods and lift objects up to 10 lb.
• Excellent verbal communication and professional telephone etiquette.
• Commitment to confidentiality, uniform standards and guest privacy.

Required skills

• Telephone switchboard operation.
• Basic computer usage for logging and retrieving guest information.

What we offer

• Full‑time employment in a luxury resort environment.
• Opportunities for career development within Marriott International.