Contracts & Commercial Manager - FM Operations

About the role

The Contracts & Commercial Manager oversees all commercial and contractual aspects of the facilities management (FM) operations within the Oman Cultural Complex project. During the pre-operational phase, the focus is on setting up commercial frameworks, supporting procurement of service packages and preparing financial systems for operational readiness. The role reports to the Facilities Management Director.

Key responsibilities

• Pre-operational: support contract templates and procurement documentation for FM, cleaning, security, waste, pest control and landscaping; prepare bid evaluation criteria, cost benchmarking and scoring templates; assist with operational budgets, cash flow plans and pre-opening cost estimates; lead pre-contract negotiations and align terms with legal, technical and finance stakeholders; support subcontractor onboarding and validate insurances, warranties and guarantees before signing.
• Contract administration: administer FM contracts, monitor contractor compliance against KPIs and SLAs, and handle change orders, claims, variations and renewals.
• Commercial management: develop and manage FM cost plans, operating budgets and monthly forecasts, run variance analysis and identify value engineering opportunities, and ensure financial controls and approval workflows.
• Risk and compliance: lead contract risk assessments, track financial risks, disputes and insurance claims, and ensure adherence to governance, internal controls and regulations.
• Reporting: prepare commercial and contractual dashboards for senior management and the client, and support strategic decisions with data-driven analysis.

Required profile

• Bachelor's degree in quantity surveying, engineering or facilities management (master's preferred).
• Minimum 10+ years of experience in FM contracts and commercial roles, ideally in large-scale facilities.
• Strong operational FM background with an understanding of pricing and KPIs.
• Experience in contract mobilization, commissioning and handovers is an advantage.
• Proven track record of commercial negotiations and contract drafting.

Required skills

• Proficiency in contract management systems and Microsoft Excel.
• Negotiation, financial acumen and analytical skills.
• Leadership, communication, stakeholder management and problem-solving.