Executive Butler

About the role

The Executive Butler is the department head responsible for the successful delivery of St. Regis's butler services to guests, from pre-arrival through departure. The role leads the Butler team (Butlers and Butler Valets) and coordinates closely with other departments, while also supervising the Front Desk team and managing departmental costs.

Key responsibilities

• Manage day-to-day butler services, including pre-arrival activities, the Butler Service Desk and staff, ensuring quality exceeds guest expectations.
• Manage VIP guests, their schedules and preferences, keeping their privacy and confidentiality.
• Lead the Butler team through daily stand-ups, assign work and coach staff on guest relations and service standards.
• Supervise the Front Desk team, manage day-to-day operations and cover the Front Office in its absence.
• Manage departmental costs by reviewing budgets, controlling controllable expenses and approving product and supply orders.
• Hire, train and develop Butler team members, review staffing levels and create monthly/weekly schedules.

Required profile

• High school diploma or GED and 2 years of experience in butler services, guest relations or a related field, plus a formal butler training program.
• Or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or a related major, a formal butler training program and no work experience required.
• Leadership, anticipation of guest needs, strong interpersonal skills and technology skills.