LiveOps Executive (Salalah)

About the role

As a LiveOps Executive you will be the operational heartbeat of Snoonu’s delivery network in Oman, ensuring riders, merchants and technology work together seamlessly. You will make real‑time decisions that directly impact the customer experience.

Key responsibilities

• Monitor live delivery operations across Omani cities, tracking order flow, rider availability and zone coverage.
• Coordinate daily with third‑party logistics partners to align rider deployment with demand forecasts.
• Identify, escalate and resolve operational issues such as merchant downtime or delivery delays.
• Support new city and zone launches by conducting readiness checks and Go/No‑Go assessments.
• Track and report on key performance indicators (CPO, on‑time rate, rider utilisation) on a daily and weekly basis.
• Provide back‑end merchant support, resolving order‑flow, account access and menu availability problems.
• Troubleshoot merchant device issues (tablets, printers, connectivity) in collaboration with the tech team.

Required profile

• 0–2 years of experience in operations, logistics, last‑mile delivery or a fast‑paced coordination role.
• Strong organisational abilities and the capacity to juggle multiple priorities.
• Clear, confident communicator comfortable working with field teams, partners and internal stakeholders.
• Data‑savvy: able to read dashboards, maintain trackers and flag anomalies quickly.
• Proactive problem‑solver who takes ownership of issues and escalates when needed.
• Fluent in English and Arabic.

Required skills

• Dispatch tools
• Fleet management systems
• Google Maps
• KML zone mapping
• SQL (bonus)

What we offer

• Dynamic, fast‑moving environment at a leading Super App.
• Hands‑on experience shaping live delivery operations across Oman.
• Opportunities for professional growth and skill development.