Parts Counter Sales Advisor – Heavy Earthmoving Machinery

About the role

The Parts Counter Sales Advisor supports customers in identifying, sourcing, and supplying the correct parts for heavy earth‑moving machinery. You will work at the parts counter, providing expert advice, processing sales, and ensuring timely delivery of both standard and special‑ordered items.

Key responsibilities

• Assess customer needs by asking questions and inspecting parts to determine the exact replacement required.
• Identify parts using computer systems, electronic catalogs, and diagrams based on make, model, or serial number.
• Upsell companion parts, accessories, and promotional products to enhance sales.
• Process cash, credit, and invoice transactions accurately, issue receipts, and handle returns.
• Monitor stock levels, pull items from shelves, and alert managers when inventory is low.
• Order out‑of‑stock or specialty items from manufacturers and external vendors.
• Assist with receiving shipments, verify deliveries, and maintain a clean, organized showroom.
• Support in‑house technicians by providing required parts promptly and communicate arrival of special‑ordered items.

Required profile

• Bachelor’s degree.
• 2–3 years of experience in parts sales for vehicles or heavy machinery.
• Excellent customer service and communication abilities.

Required skills

• Proficiency in Microsoft Office.
• Experience using CRM systems.