Senior Specialist / Manager - Camp Operations

About the role

The Camp Operations Specialist runs the day-to-day operation of the labour camp and, once handed over, the GBCD Staff Village. The role owns occupancy records, resident relations, billing preparation and routine compliance, and supports the Director of Operations on complex commercial, contractual and escalated matters. Service delivery sits with the FMSP, the canteen and laundry operator and other service providers, and the role ensures they perform within the camp and that what the camp is owed is accurately recorded and billed.

Key responsibilities

• Own the accommodation register and allocation, maintain accurate occupancy records and manage move-ins and move-outs, including inspections, damage assessment, deposits and recharges, and plan capacity against incoming workforce demand.
• Apply lease agreements and accommodation SOPs daily, escalate breaches and disputes to the Director of Operations, and sign off accommodation handed over to GBCD as fit for occupation.
• Enforce camp rules through regular inspections, record breaches and escalate serious or repeated non-compliance.
• Prepare recurring rent and utilities billing sheets for contractors, track arrears and collections with Finance, reconcile meter readings, flag anomalies and losses, and provide occupancy data for utility cost forecasts.
• Support and monitor the FMSP, log defects and service failures in CAFM, and monitor security, pest control and waste management services.
• Support the canteen and laundry operator relationship, prepare the billing basis for the operator, coordinate food safety and hygiene inspections and close out findings.
• Act as a point of contact for residents on complaints, welfare, food quality and hygiene; support the HSE team, coordinate emergency drills and maintain incident records for insurance claims.
• Keep accommodation trackers and CAFM/PMS records accurate, produce the camp KPI dashboard and the camp section of the monthly operations report, and contribute to the annual operating budget.

Required profile

• Bachelor's degree in facilities, property, hospitality or a related discipline with 10+ years in operations, accommodation, hospitality or property management, including at least 2 years in worker accommodation or a comparable multi-building residential estate; or a diploma with 12+ years in the same fields.
• Experience working with outsourced service providers against KPIs.
• Fluent English required; Arabic desirable.

Required skills

• Strong Excel and reporting skills.
• CAFM or property system experience.