Cluster Manager - Retail Stores

About the role

The Cluster Manager oversees the operations and financial performance of a smaller group of retail stores for a particular brand within a designated area in a country. The role drives sales growth, ensures exceptional customer service, manages and develops store teams, maintains compliance with company standards, and coordinates with the Area Sales Manager and brand teams to run promotions and marketing campaigns.

Key responsibilities

• Oversee daily operations of the stores in the cluster, audit operations and facilities regularly, and enforce company SOPs, policies and loss prevention guidelines, implementing corrective actions where needed.
• Direct the opening of new stores and the closing of existing ones, coordinating staff, merchandise and logistics.
• Implement Visual Merchandising guidelines consistently across all stores.
• Monitor sales against weekly targets, set store sales targets, review stock levels and inventory movement with the brand team, and take action to reduce shrinkage and improve stock turnover.
• Coach store teams on customer service, assess the customer experience regularly, and handle customer inquiries promptly.
• Recruit, train and develop staff, evaluate employee performance annually, hold regular staff meetings, and manage scheduling and leave approvals.
• Analyze market trends, consumer behaviour and competitor activity, and adapt store strategies accordingly.
• Report to the Area Sales Manager and Retail Operations Manager, presenting regular store performance reports with recommendations for improvement.

Required profile

• 4-5 years of experience in retail management, including at least 2-3 years in a multi-store management role such as multi-unit store manager.
• Proven track record of overseeing multiple retail stores, particularly in the fashion or related industries.