Customer Care Representative – Associate (Omani Nationals)
FedEx · Mascate
Job description
About the role
FedEx is seeking an Omani national to join its Customer Care team as an Associate. The role involves handling a wide range of customer interactions, from inquiries and bookings to complaint resolution, ensuring a high level of service quality.
Key responsibilities
- Process customer inquiries, bookings, and quote requests.
- Manage complaints, issue resolution, and case management.
- Provide proactive prevention and service recovery actions.
- Escalate complex issues to senior team members when necessary.
- Maintain accurate records and ensure compliance with internal standards.
Required profile
- Strong interpersonal, written and verbal communication skills.
- Ability to work effectively in a team environment.
- Good problem‑solving abilities and attention to detail.
Required skills
- Proficiency with Microsoft Office and general PC usage.
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Published 16 hours ago
Expires 1 month from now
10 views · 0 interested
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FedEx
Mascate
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