Director of Housekeeping

About the role

The Director of Housekeeping manages housekeeping functions and staff on a daily basis so that guest rooms, public spaces and employee areas are clean and well maintained. The role directs the team to carry out all housekeeping operations, continuously improves guest and employee satisfaction and maximizes the department's financial performance. It is a full-time management position based in Al Mouj, Muscat.

Key responsibilities

• Manage housekeeping operations and budgets: ensure compliance with policies, standards and procedures, and manage to meet or exceed budgeted goals
• Review staffing levels, obtain lists of rooms to clean and prospective check-outs, and inventory stock to ensure adequate supplies
• Supervise inspections of guest rooms and public spaces, and make sure staff have the right supplies, equipment and uniforms
• Train new room attendants, schedule employees, track time and attendance, and handle progressive discipline and hiring
• Handle guest problems and complaints, and take part in corrective action plans to improve guest satisfaction
• Communicate department goals clearly to staff and follow up on areas needing attention

Required profile

• High school diploma or GED, or a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or a related major
• 3 years of experience in housekeeping or a related professional area