Director of Housekeeping - Pre-Opening

About the role

The New Chedi Ras Al Hadd, a 250-key eco-luxury resort on Oman's eastern coast, is seeking an experienced Director of Housekeeping to lead all housekeeping operations from pre-opening through to full resort operations. The resort is owned by Ras Al Hadd Luxury Services SPC and operated under the GHM / The Chedi brand, with pre-opening planned from January 2027 and a target opening in September 2027. The role reports to the Director of Rooms where applicable and involves building a high-performing team and setting the standard for every guest room, villa and public area.

Key responsibilities

• Develop the housekeeping organisation structure, manpower plan, recruitment schedule, training programme and operational readiness plan for the phased opening.
• Establish SOPs, cleaning protocols, inspection routines and quality-control systems in line with The Chedi brand standards.
• Oversee selection, specification, ordering, inventory and set-up of linen, uniforms, equipment and cleaning supplies.
• Recruit, train and lead a multicultural housekeeping team, including supervision and performance management of outsourced personnel.
• Coordinate with Engineering, Front Office and Villa Operations on snagging, deep cleaning, inspections, handovers and readiness.
• Oversee laundry, linen circulation, uniform management, outsourced contracts, stock levels and cost efficiency.
• Prepare and manage pre-opening and operating budgets, monitor expenses and control inventories.
• Maintain cleanliness, presentation and comfort, respond to guest feedback and implement eco-responsible practices.

Required profile

• Minimum 10 years of housekeeping experience in luxury hospitality, including at least 3 years as Director of Housekeeping or Executive Housekeeper at a five-star hotel or resort.
• Demonstrated experience in luxury resort pre-openings, preferably at a property of comparable scale.
• Experience managing outsourced service providers, multicultural teams and third-party contracts.
• Degree or diploma in Hospitality Management or a related discipline preferred.
• Fluency in English is essential; Arabic is an advantage. Previous experience in Oman or the GCC is desirable.

Required skills

• Housekeeping standards, laundry operations, linen management and OS&E
• Inventory control, budgeting and cost management
• Team leadership, coaching and cross-departmental collaboration

What we offer

• The chance to shape the housekeeping function of a new luxury resort from pre-opening.
• A leadership position within an internationally recognised luxury hospitality brand.
• Competitive remuneration and benefits commensurate with experience.
• Professional growth and contribution to the long-term success of The Chedi brand.