EBC Manager

About the role

The EBC Manager is responsible for delivering exceptional guest service while driving revenue through effective sales techniques. This position supports the Sales & Marketing team at a Marriott Courtyard property in Nizwa, Oman.

Key responsibilities

• Handle guest calls, requests, and problems, ensuring timely resolution.
• Apply up‑selling and cross‑selling techniques to maximize revenue and maintain guest loyalty.
• Process reservations, changes, cancellations, and Marriott Rewards redemptions via phone, fax or mail.
• Enter and manage Marriott Rewards information in the property’s reservation system.
• Perform general office duties such as filing, emailing, typing, and faxing to support Sales & Marketing.
• Assist management in training and motivating staff, serving as a role model.
• Uphold company policies, maintain professional appearance, and protect confidential information.

Required profile

• High school diploma or GED equivalent.
• Minimum of 2 years of relevant experience in hospitality, guest services, or sales.
• No supervisory experience required.
• Ability to lift objects up to 10 lb without assistance.

Required skills

What we offer

• Full‑time, on‑site position within a global hospitality brand.
• Opportunities for professional development and career growth.
• Inclusive work environment that values diversity.