Executive Director – Process Improvement

About the role

The Executive Director will lead the Ministry’s process improvement programme, driving efficiency across regulatory, legislative, supervisory, administrative and service functions. Reporting to the Minister of Commerce, Industry and Investment Promotion, the role supports Oman Vision 2040 by enhancing the competitiveness of the business environment.

Key responsibilities

• Develop and implement an integrated process improvement programme for the Ministry.
• Create comprehensive process maps covering all functional areas.
• Analyse current processes, identify gaps and redesign workflows for greater efficiency.
• Lead business process re‑engineering (BPR) and operational excellence initiatives.
• Design and roll out Standard Operating Procedures (SOPs).
• Identify automation and digital transformation opportunities to improve service delivery.
• Establish KPIs and dashboards to monitor operational performance.
• Ensure alignment of processes with governance requirements and strategic objectives.
• Collaborate with internal stakeholders to foster continuous improvement.
• Build and manage a high‑performing team of process specialists.

Required profile

• Bachelor’s degree in Business Administration, Public Administration, Industrial/Process Engineering, Public Policy or related field; Master’s preferred.
• Minimum 10 years of relevant experience, including at least 4 years in a senior leadership role.
• Strong background in Business Process Improvement, Operational Excellence, Process Re‑engineering, Institutional Governance and Quality Management.
• Professional certifications such as PMP, PgMP, MSP, Lean Six Sigma are advantageous.
• Experience in the government sector is highly desirable.

Required skills