Financial Conduct & Consumer Protection Specialist

About the role

The Central Bank of Oman is looking for an Omani professional to join its Financial Conduct & Consumer Protection team. The role focuses on supervising financial institutions to ensure fair treatment of customers and to mitigate conduct risks.

Key responsibilities

• Conduct risk‑based supervisory reviews and examinations covering financial conduct and consumer protection.
• Assess governance frameworks, internal controls and senior management oversight of customer outcomes.
• Review design, target markets and distribution channels of financial products for suitability.
• Evaluate pricing transparency, fees, commissions and penalties for fairness.
• Analyse sales, advisory practices and incentive arrangements to detect mis‑selling or conflicts of interest.
• Ensure disclosures, terms, advertisements and marketing materials are clear and enable informed decisions.
• Assess quality of customer support across all channels, including for vulnerable customers.
• Identify recurring consumer harm patterns and weaknesses in products or processes.
• Monitor remediation and compensation programmes and recommend corrective actions.
• Use customer experience data as supervisory intelligence and early‑warning indicators.
• Analyse conduct risks arising from digital channels, automation and AI.
• Prepare supervisory findings, reports and monitor implementation of corrective measures.

Required profile

• Bachelor’s degree in accounting, law, business administration, risk management or a related discipline.
• 3‑5 years of relevant experience in banking supervision, compliance, risk management, audit, retail banking, consumer protection or regulatory policy.
• Professional certifications in compliance, risk management, audit or financial regulation are an advantage.