Front Desk Agent

About the role

As a Front Desk Agent at IHG Hotels & Resorts, you will be the first point of contact for guests, creating memorable first impressions and ensuring seamless interactions throughout their stay.

Key responsibilities

• Warmly welcome guests and acknowledge IHG Rewards Club members in person or by phone.
• Process payments, manage bookings, and handle check‑in and check‑out procedures efficiently.
• Anticipate guest needs, provide tailored local recommendations, and resolve issues such as billing queries or restaurant suggestions.
• Maintain accurate guest records and uphold the highest standards of service quality.

Required profile

• Excellent communication skills with a friendly, approachable demeanor.
• Strong problem‑solving ability to turn challenges into positive experiences.
• Fluency in Arabic and English.
• Omani national with 1–2 years of hotel experience.
• Literate and tech‑savvy, with solid reading, writing, basic maths and computer proficiency.

Required skills

• Basic computer skills

What we offer

• Competitive salary and comprehensive benefits.
• Full uniform, generous room discounts, and industry‑leading training.
• Inclusive workplace that values diversity and encourages employees to bring their whole selves to work.