Front Office Manager – Luxury Resort

About the role

The Front Office Manager leads all Front Office operations at Al Baleed Resort Salalah, ensuring a seamless, personalized and memorable guest journey in line with Anantara service standards. The role provides leadership across Reception, Guest Relations, Concierge, Bell Desk, Villa Hosts and other front‑office functions while driving operational excellence, guest satisfaction and team engagement.

Key responsibilities

• Oversee daily front‑office activities including arrivals, departures, room and villa allocation, and guest requests.
• Manage guest complaints, service recovery, VIP and repeat‑guest recognition, and promote upselling of rooms and villas.
• Coordinate with Housekeeping, Reservations, Engineering, Security, Finance, and F&B to ensure a seamless resort experience.
• Lead team scheduling, performance management, coaching, and development of front‑office staff.
• Drive revenue through effective upselling, loyalty‑programme enrolment and guest engagement initiatives.
• Ensure compliance with company policies, operational controls and financial objectives.

Required profile

• Proven experience managing front‑office operations in a luxury hotel or resort environment.
• Strong leadership and team‑engagement skills with a focus on service excellence.
• Ability to collaborate with multiple departments to deliver a cohesive guest experience.
• Revenue‑focused mindset with experience in upselling and loyalty‑programme promotion.