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This job expired on 16/08/2026. It no longer accepts applications.
Head of Guest Experience
Oman Air · Mascate
Job description
About the role
The Head of Guest Experience will lead the airline’s end‑to‑end customer journey, ensuring premium service delivery across inflight, ground, and product touchpoints. This senior position is responsible for defining service standards, overseeing inflight and ground operations, and driving product innovation.
Key responsibilities
- Develop and execute the airline’s guest experience strategy aligned with brand values and commercial goals.
- Establish measurable service standards for in‑flight and ground operations, including lounges.
- Oversee in‑flight service delivery, catering design, amenity selection, and cabin crew training.
- Define airport ground service protocols, manage owned lounges, and negotiate partnerships with third‑party lounges and VIP collectives.
- Lead design and continuous innovation of customer‑facing products such as inflight entertainment, connectivity, cabin comfort, and digital experiences.
- Collaborate with catering, supply chain, IT, and commercial teams to create market‑leading offerings.
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Oman Air
Mascate
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