IT Helpdesk Support

About the role

We are seeking an IT Helpdesk Support professional to join our client’s team in Muscat, Oman. The role involves delivering first‑line technical assistance for hardware, software and network issues, ensuring smooth operation of end‑user environments.

Key responsibilities

• Operate the ABSHAR ticketing system, log and resolve user incidents.
• Develop and maintain a knowledge base to accelerate issue resolution.
• Collaborate with the team leader to create FAQs for common problems.
• Perform on‑site visits across Oman, with travel expenses covered as needed.
• Prepare weekly and monthly support reports and site‑visit documentation.

Required profile

• Bachelor’s degree in Computer Science or a related IT field.
• 3–5 years of experience in desktop and end‑user support.
• Strong verbal and written communication in English and Arabic.
• Ability to work independently and as part of a team.

Required skills

• Installation, configuration and troubleshooting of Microsoft Windows operating systems.
• Support and deployment of desktops, laptops, iPads/Tablets.
• Management of local and network printers.
• Hardware diagnostics and repair.
• Microsoft System Center administration.
• ITIL Foundation knowledge.
• CompTIA A+ certification (desirable).
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).

What we offer

• Permanent contract.
• On‑site work in Muscat with travel opportunities across Oman.
• Competitive compensation package.