ManageEngine (OpManager & Applications Manager) Expert

About the role

A company in Oman is hiring an expert to manage, optimise and continuously improve ManageEngine monitoring and management platforms. The role ensures early incident detection, timely resolution within defined SLAs and accurate operational reporting. It is an onsite position requiring 7+ years of experience.

Key responsibilities

• Provide advanced technical support to diagnose, troubleshoot and resolve complex system, application and infrastructure issues across ManageEngine platforms.
• Monitor, analyse and manage incidents and alerts raised by the ServiceDesk Plus (SDP) team, ensuring timely investigation, prioritisation, escalation, resolution and closure within SLAs.
• Configure and optimise monitoring settings, alert thresholds, correlation rules and dashboards to improve visibility and reduce false positives.
• Design, implement and maintain automation workflows for incident response, remediation, reporting and routine tasks.
• Manage software updates, security patches, hotfixes and version upgrades for ManageEngine platforms and their components.
• Perform preventive maintenance, platform upgrades and performance optimisation to ensure stability, reliability and scalability.
• Maintain documentation of configurations, change records, SOPs, automation workflows and technical runbooks.
• Prepare and present operational and management reports on incidents, root causes, system health and trends.
• Collaborate with service desk, infrastructure, security and other IT teams.

Required profile

• Bachelor's degree in Computer Science, Information Technology, Information Systems or a closely related discipline.
• Minimum 7 years of hands-on experience with ManageEngine products in enterprise environments.
• Proven experience designing, deploying, configuring and maintaining monitoring platforms, including performance monitoring, alerting, reporting and integrations with ITSM, security and infrastructure tools.
• Experience in incident management, SLA-based operations, monitoring optimisation, automation and troubleshooting.
• Excellent written and verbal communication skills, able to explain complex technical concepts to technical and non-technical stakeholders.

Required skills

• Strong expertise in ManageEngine OpManager and Applications Manager.
• Relevant professional certifications in ManageEngine or related technologies are an advantage.

What we offer

• Competitive compensation based on skills and experience, with flexibility for exceptional candidates.
• A collaborative and innovative work environment.