Quality Assurance Coordinator

About the role

The Quality Assurance Coordinator ensures that all food safety and quality processes meet the required standards. You will act as the main point of contact for QA enquiries and support both internal teams and external customers.

Key responsibilities

• Complete customers’ food safety assessment questionnaires and required documentation.
• Respond to QA‑related enquiries from customers and suppliers.
• Prepare Corrective Action Request forms for customers and suppliers.
• Ensure compliance with ISO 9001:2015 across all functions.
• File and organize quality assurance documents, both electronic and hard copies, including manuals, procedures, policies, checklists and monitoring records.
• Perform administrative tasks such as word processing, editing documents, preparing presentations and handling internal document requests.
• Author and update procedures and standard operating procedures (SOPs) as needed.
• Facilitate external audits and conduct periodic internal audits of stores, vehicles and distribution processes to verify adherence to QMS, HSE and hygiene standards.
• Carry out any other responsibilities assigned by management.

Required profile

• Familiarity with ISO 9001:2015 and food safety management systems.
• Strong attention to detail and ability to manage documentation accurately.
• Experience in preparing corrective action documentation and supporting audits.

Required skills

• Knowledge of ISO 9001:2015 standards.