Team Lead – Account Management (Local Shops)

About the role

We are seeking a dynamic Team Lead for Account Management of Local Shops in Oman. You will drive partner growth, oversee performance metrics, and lead a dedicated team to meet monthly targets.

Key responsibilities

• Monitor and maintain partner order growth, net fail rate and net take rates.
• Produce metrics that give visibility on work assignments and team performance.
• Achieve monthly NCR and account‑management targets.
• Negotiate commission terms with partners.
• Allocate work, ensure timely and accurate completion, and guide the team for optimum performance.
• Communicate with the team through live meetings, email, and reporting.
• Collaborate with Marketing, Logistics and Finance to ensure an effective sales cycle and resolve escalated issues.
• Lead new projects and initiatives across local shops.
• Track departmental OKR progress, identify gaps and develop strategies to meet key results.
• Conduct monthly one‑on‑one sessions, recognize strong performance and support improvement plans.

Required profile

• Bachelor’s degree in Business Administration or a related field.
• Minimum 5 years of sales experience with a proven ability to set and achieve targets.
• Strong leadership and team‑management capabilities.
• Excellent negotiation, problem‑solving, decision‑making and planning skills.
• Fluent in Arabic and English, both written and verbal.
• Effective communication and reporting abilities.

Required skills

• Excel