eChannel Application Support Analyst – IT – Banking – Oman

About the role

We are seeking an experienced Application Support Analyst specialized in eChannel platforms to join the IT function of a leading bank in Oman. The role ensures stability, availability, and performance of enterprise and banking applications while providing L2/L3 support.

Key responsibilities

• Provide L2/L3 application support for enterprise and banking applications.
• Monitor application performance, system health, availability, and data integrity.
• Investigate incidents, perform root cause analysis, and resolve issues within agreed SLAs.
• Coordinate with infrastructure teams, vendors, and internal stakeholders to resolve complex issues.
• Support deployments, upgrades, patches, enhancements, and release activities.
• Participate in testing and implementation of system changes while minimizing disruption.
• Monitor integrations and data flows using APIs, middleware, and interface monitoring tools.
• Collaborate with business users to translate functional requirements into technical solutions.
• Participate in disaster recovery exercises and business continuity activities.
• Maintain documentation and records in line with IT governance and bank policies.

Required profile

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology or related field.
• Minimum 4 years of experience in application support or enterprise systems.
• Experience supporting banking applications, eChannel platforms, or digital banking solutions.
• Strong understanding of application monitoring, incident management, troubleshooting, and root cause analysis.
• Knowledge of ITIL‑based incident, problem, change, and release management processes.

Required skills

• APIs
• Middleware
• System integration
• Interface monitoring tools
• ITIL processes

What we offer

• Competitive salary up to OMR 2000, commensurate with experience.
• Opportunity to work in a leading bank with a focus on digital transformation.
• Professional development in a dynamic banking IT environment.