Restaurant General Manager (Artisan Bakery & Specialty Coffee)

About the role

We are looking for an experienced and passionate Restaurant General Manager to lead our flagship artisan bakery and café. The successful candidate will oversee both front‑of‑house and back‑of‑house operations, ensuring exceptional guest experiences while driving revenue growth.

Key responsibilities

• Lead day‑to‑day restaurant and bakery operations, maintaining SOPs, food safety, and hygiene standards.
• Achieve monthly sales and profitability targets through promotions, upselling, and guest engagement.
• Monitor labour, food, and operating costs; analyse financial reports and implement improvement plans.
• Manage inventory, ordering, waste control, and coordination between kitchen, bakery, and front‑of‑house teams.
• Recruit, train, coach, and develop supervisors and team members; conduct performance evaluations.
• Ensure compliance with company policies and labour regulations.
• Resolve guest concerns, build customer loyalty, and maintain a strong online reputation.
• Collaborate with Marketing on seasonal campaigns, product launches, and commercial growth initiatives.

Required profile

• Bachelor's degree in Hospitality Management, Business Administration or related field (preferred).
• 5+ years experience as a Restaurant General Manager or Senior Restaurant Manager.
• Proven background in premium cafés, specialty coffee, artisan bakeries, or casual dining.
• Strong financial and commercial acumen with experience managing large multicultural teams.
• Knowledge of HACCP and food safety standards.

Required skills

• Proficiency in Microsoft Office.
• Experience with restaurant POS systems, specifically Foodics.